Do you provide IT support across all Australian states?

Yes. Remote support is available nationwide. On-site support is available in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra. Businesses in other locations are supported remotely with the same SLAs.

Is your IT support team based in Australia?

Yes. All engineers are based in Australia. Your calls, chats and tickets go to Australian engineers — not an offshore call centre — 24 hours a day, 7 days a week.

Can you support Australian businesses with staff in multiple cities?

Yes. Multi-city support is standard — Sydney, Melbourne, Brisbane, Perth and remote workers all managed under one service at one fixed monthly price.

How quickly do you respond to IT issues for Australian businesses?

Priority 1 issues are responded to within 15 minutes. Most issues are resolved remotely within 1–2 hours. On-site response is same-day for major Australian cities.

Australia · IT Support

IT support for Australian businesses — 24/7 onshore engineers, fixed monthly price.

Logical Systems provides managed IT support to businesses across Australia — Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and beyond. Australian engineers who answer when you call, fix things properly the first time, and proactively prevent the next issue.

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What's included

Supporting Australian businesses in every state and territory — on-site across major cities, remote support nationwide.

24/7 Australian service desk — answered in 30 seconds
On-site support in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra
Microsoft 365, Teams and cloud platform management
Proactive monitoring, patching and endpoint security
Cyber security — EDR, Essential Eight compliance
Network, server and infrastructure management
Backup and disaster recovery
Fixed monthly pricing — all-inclusive

30s

average time to answer

87%

first-contact resolution

24/7

Australian-based support

Common questions

Do you provide IT support across all Australian states?: Yes. Remote support is available nationwide. On-site support is available in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra. Businesses in other locations are supported remotely with the same SLAs.
Is your IT support team based in Australia?: Yes. All engineers are based in Australia. Your calls, chats and tickets go to Australian engineers — not an offshore call centre — 24 hours a day, 7 days a week.
Can you support Australian businesses with staff in multiple cities?: Yes. Multi-city support is standard — Sydney, Melbourne, Brisbane, Perth and remote workers all managed under one service at one fixed monthly price.
How quickly do you respond to IT issues for Australian businesses?: Priority 1 issues are responded to within 15 minutes. Most issues are resolved remotely within 1–2 hours. On-site response is same-day for major Australian cities.

Related services

IT support for Australian businesses — wherever you are.

Talk to a Logical Systems engineer. Free discovery call, no obligation.

Start the conversation +61 413 868 624